Dispatch Desk

Engineering-led technical support

Response times under four business hours for binary compatibility queries and automated license key re-dispatch within sixty seconds.

< 4 hrs

support SLA

60 sec

key re-dispatch

24 / 7

recovery portal

Inquiry Intake

Direct license recovery and technical queues

Submit your registered account email or order hash for automated key retrieval. For air-gapped workstation signing, attach your diagnostic verification block.

Protocol

Standard operational policies

Clear terms for offline deployments, refunds, and procurement invoicing.

Returns
Deployment
Billing

Automated refunds

Air-gap installation

Invoice generation

Full refund window within 30 days of purchase if technical compatibility cannot be established on supported operating systems.

Manual offline license file signing available upon request for isolated local servers and air-gapped workstations.

Instant VAT and corporate tax invoice generation available directly from your account dashboard immediately following checkout.